IT Support Specialist, Senior - (Hybrid - Seattle, WA)

Job Description

About the Role

We're seeking an experienced Senior IT Support Specialist to provide dedicated white-glove technology support to Nordstrom's executive leadership team and their Executive Assistants. This role requires exceptional technical expertise combined with the discretion, professionalism, and communication skills necessary to work with C-suite executives in a fast-paced retail environment.

This role is onsite. Candidates must be willing to work in office 5 days/week at Nordstrom's headquarters in Seattle, WA.

A day in the life...

• Provide premium, personalized IT support to executive leadership and their Executive Assistants

• Serve as the primary technical point of contact for executive-level technology needs

• Proactively manage and maintain executive devices, applications, and technology systems

• Respond urgently to executive technical issues with minimal disruption to their schedules

• Configure and deploy executive devices (MacOS, Windows, iOS, Android)

• Provide on-site and remote support with flexibility for after-hours or urgent needs

• Train executives and EAs on new technology, features, and best practices

• Document executive support requests and resolutions in ServiceNow

• Maintain confidentiality and exercise discretion with sensitive business information

• Foster a positive and professional relationship with executives and their assistants, ensuring high levels of customer satisfaction

• Potential for very limited travel

• Escalation for junior team members

You own this if you have...

• 5+ years of IT support experience, with at least 2 years supporting executive-level users

• Expert-level knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office Suite, mobile operating systems (iOS, Android),

• Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions

• Knowledge of Microsoft 365, collaboration tools (Teams, Slack, Zoom), and cloud services

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

• Proficient in PowerShell, with experience managing O365 and calendar access

• Strong troubleshooting abilities for hardware, software, and connectivity issues

• Exceptional communication skills with ability to translate technical concepts for non-technical executives

• High level of professionalism, discretion, and confidentiality with a white-glove service mentality

• Ability to remain calm and solution-focused under pressure

• Proactive problem-solving approach with strong attention to detail, time management, and prioritization skills

Expectations...

• Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity

• Provide consistent, high-quality, world class customer service, and IT support to ensure the productivity and efficiency of the executive team

• Own and maintain a proactive approach to identifying and resolving potential IT issues

• Uphold a positive and collaborative work environment within the IT team and across the organization

• Continuously seek opportunities for professional development and stay current with industry trends and best practices

Candidates must be located within 50 miles of Seattle, WA to be considered for this on-site role.

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$27.75 - $44.25 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: _Overview_07-14_Full_Time_ES-US.pdf