User Experience (UX) Designer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - 3 Month(s)

Skills

Mortgage
User Interface Design
User Experience
Interactive Design
loans

Job Details

Tax Terms: 1099

Terms of Employment
Contract-to-Hire
This position is remote. The selected candidate must be comfortable traveling to Baltimore, MD once or twice per year for a week at a time.

Overview & Responsibilities
We are seeking a highly skilled User Experience (UX) Designer with a strong emphasis on user interface design and front-end development. This role requires prior experience in the mortgage industry, ensuring a deep understanding of the workflows + digital interactions of loan officers and borrowers. The position will initially be focused on our client-facing platform (currently in the alpha phase) through launch and then will split between client-facing and homeowner-facing workflows. Responsibilities include:
Conduct comprehensive UX research including user interviews, usability testing, and competitor analysis
Collaborate on the development, discovery, information gathering, testing, and evolution of design standards, user tools, and product experiences
Develop strategic recommendations and design artifacts, such as wireframes, user flows, interactive prototypes, and storyboards
Collaborate closely with product owners, business stakeholders, data and engineering teams, and our clients to translate research insights into effective solutions
Understanding each of our enterprise products, including how they fit into our larger portfolio/ecosystem; and the ability to communicate the rationale behind design decisions for each external-facing product

Required Skills & Experience
Proficient with industry-standard wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure)
2+ years of experience as a UX or interactive design lead
Understanding of software application development lifecycle (development savvy to understand how design impacts how the end product will be built)
Strong ability to conduct user research, including designing and conducting interviews, surveys, and usability studies
Experience in the mortgage industry, ensuring a deep understanding of the workflows/digital interactions of loan officers and borrowers
Experience working in a start-up company / environment
Exceptional communication, presentation, and follow through skills
Strong analytical and problem solving abilities

Preferred Skills & Experience
Understanding or experience in digital marketing strategies and their impact on user experience
Familiarity with data visualization, OKRs or KPIs, research methods, usability testing, focus groups, and requirements gathering

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