Overview
On Site
USD 1-1
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
RACF
Resource Access Control Facility
RACF ID Creation
RACF User Provisioning
RACF User Management
RACF Troubleshooting
Mainframe Security
Mainframe Applications
Mainframe Tools
Ga-Gateway
Georgia DHS
Georgia Department of Human Services
DFCS
DCSS
DPH
UAS
Uniform Accounting System
$TARS
Support Tracking Accountability and Recovery System
EPPIC
Electronic Payment Processing Information Control
EBT
Electronic Benefits Transfer
EAS
Energy Assistance System
User Access Management
User Provisioning
Password Reset
User Recertification
User Deactivation
Security Policies
Security Compliance
Federal Audit Support
State Audit Support
Audit Processes
Unix
Linux
Microsoft Windows
Windows Administration
Query Creation
Ad-hoc Reporting
Root Cause Analysis
Troubleshooting
Help Desk Support
End-User Support
Computer Systems
Internet Security
Data Privacy
Customer Service
Interpersonal Skills
Communication Skills
Presentation Skills
Team Collaboration
Multitasking
Fast-paced Environment.
Job Details
Job Description (General Summary):
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.
Role and Responsibilities:
Create RACF IDs for all DHS Mainframe users.
Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
Periodically (normally 60 or 90 days) identify and remove inactive users.
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
Assist with the state and federal audit processes.
Create and run queries to produce ad-hoc reports from application data as needed.
Core Competencies:
1. Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
2. Ability to work effectively with personnel at multiple levels of the organization.
3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
4. Excellent oral, written, presentation and interpersonal communication skills.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| High school diploma or GED | Required | 0 | |
| Previous RACF experience | Required | 1 | Years |
| Help desk support for end users experience | Required | 3 | Years |
| Computer systems, internet security, and data privacy experience | Required | 1 | Years |
| Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people | Required | 0 | |
| Strong work ethic, interpersonal, and communication skills | Required | 0 | |
| Comfortable communicating in person and via phone/email with peers, management, contractors, and vendors | Required | 0 | |
| Ability to multitask in a fast-paced environment | Required | 0 |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.