IT Support Specialist Windows 11 Expert

Overview

Remote
$30 - $50
Contract - Independent
Contract - 12 Month(s)

Skills

Microsoft SCCM
Microsoft Windows
Mobile Devices
Multi-factor Authentication
Dell
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Tier 1
Tier 2
Virtual Private Network
VDI
SSO
WAN
Service Delivery
ServiceNow
System Documentation
Mobile Device Support
Multitasking
Remote Access
Remote Support
Documentation
FOCUS
IOS Development
Inventory
LAN
Laptop
Android
Communication
Computer Hardware
Computer Networking
Critical Thinking
Mitel
Repair
Technical Support
VoIP

Job Details

Job Title: IT Support Specialist Windows 11 Expert

Location: Remote (with occasional travel)

Job Summary

We are seeking a customer-focused and technically skilled IT Support Specialist with deep expertise in Windows 11 to join our front-end tech support team. This role is integral in providing exceptional remote technical support to our internal users, resolving hardware, software, and remote access issues. You ll also support the deployment, maintenance, and repair of laptops and related equipment across a nationwide user base.

This position is ideal for a proactive and personable problem-solver with strong communication skills and a desire to grow in a fast-paced IT environment.

Key Responsibilities

  • Provide tier 1 and tier 2 support for Windows 11 and Microsoft 365 applications on Dell hardware.

  • Prioritize and resolve service tickets with a focus on first-contact resolution and strong documentation.

  • Support hardware/peripheral troubleshooting, laptop imaging via SCCM, and remote setup for new hires.

  • Troubleshoot remote access tools (VPN, VDI), password resets, mobile devices (iOS/Android), and VoIP phone systems.

  • Maintain asset inventory and system documentation.

  • Communicate clearly and empathetically with users to ensure high-quality service delivery.

  • Participate in a monthly on-call rotation (one weekend day/month for 4 hours).

  • Perform other IT-related duties as assigned.

Required Qualifications

  • Minimum of 3+ years of technical support experience, preferably with a large or distributed user base.

  • Proven expertise with Windows 10 and Windows 11, including support, configuration, and troubleshooting.

  • Solid knowledge of Microsoft 365 applications: OneDrive, Outlook, Teams, Excel, PowerPoint, Word.

  • Experience with SCCM imaging, VPNs, remote support tools, and password reset protocols.

  • Familiarity with ServiceNow or other ticketing systems (a plus).

  • Experience with peripheral hardware, basic networking (LAN/WAN), and mobile device support.

  • Understanding of MFA, SSO, and VoIP systems (Mitel preferred).

  • Bachelor s degree in a related field preferred, but not required with relevant experience.

Soft Skills

  • Strong critical thinking and multitasking ability.

  • Excellent communication and interpersonal skills.

  • Proven ability to work independently and in a team.

  • High customer empathy and a service-first mindset.

  • Strong desire to grow technically and professionally.

Work Environment & Physical Demands

  • Primarily remote with standard office hours.

  • Occasional travel for in-person support or equipment deployment.

  • Must be able to lift up to 10 lbs occasionally.

  • Moderate to loud noise levels depending on work location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.