Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required
Skills
Active Directory
Asset Management
mobile devices
Apple devices
Microsoft Windows
MECM
Job Details
Job Summary
We are looking for Systems Administrator to support our direct client, onsite in raleigh, NC
Qualifications
- Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Experienced in imaging and provisioning new equipment hardware & provide to customer
- Experienced in supporting mobile devices
- Experienced with supporting Apple devices
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.