ServiceNow Solution Architect - Contract to Hire

Overview

Remote
Depends on Experience
Contract - W2
Contract - 10 Month(s)

Skills

ITIL
IT Service Management
ServiceNow
ITSM
Catalog
Knowledge management
Front-End
Scripting
ServiceNow Certified Systems Administrator (CSA)
CSA
ServiceNow certifications
CMDB
Change
Release
Management
Web Development
XML
Testing

Job Details

Role: ServiceNow Solution Architect

Location: Remote

Duration: 9 months contract to Hire

Must Haves:

  • Looking for a ServiceNow Catalog and Knowledge Management (KM) Tech Lead who has good experience in managing / administration of Service Catalog, Knowledge management modules
  • Need someone with good leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules.
  • Need someone with experience in strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
  • Need someone with good experience in Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
  • Someone with ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred

Qualifications:

  • Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
  • Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
  • 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
  • Bachelor of Science in Computer Science, Computer Engineering or related field is required.
  • ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Key Responsibilities:

Governance and Collaboration:

Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.

Project Management: A leader managing multiple projects and work in a fast-paced environment.

Development and Configuration:

Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.

Integration:

Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.

Customization:

Customize the ServiceNow platform to meet approved business requirements and optimize user experience.

Testing and Support:

Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.

Adaptability: Willingness to adapt to changing business and technical priorities

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