IT Help Desk Technician

The IT Systems & Infrastructure Manager oversees all hardware and software systems within the organization, managing everything from procurement and implementation to maintenance, updates, troubleshooting, and repairs. This includes PCs, NAS, print services, internet, cable TV, and proxy systems. The role also encompasses end-user support-resolving technical issues and training staff on devices and systems-and managing the AT&T Office@Hand phone system and conference-room AV setups. In addition, the manager handles workstation setups, including device assembly and wiring for new staff or upon request, and maintains accurate inventories of IT equipment and supplies. Vendor and contract management is another key responsibility: evaluating, selecting, and liaising with third-party providers, ensuring service contracts are honored, and coordinating payments for IT projects and services. Finally, the role offers administrative support by assisting the admin team as needed and preparing weekly and monthly reports summarizing IT activities for the administrative meeting.

• Manage IT Hardware & Software Lifecycle
  
  
  
  
  • Procure, deploy, configure, update, maintain, and repair PCs, NAS, print systems, internet, and cable TV.
  
  
• End-User Technical Support
  
  
  
  
  • Troubleshoot and resolve hardware and software issues; provide device and system training to staff.
  
  
• Voice & Conferencing Systems
  
  
  
  
  • Maintain and configure the AT&T Office@Hand phone system and conference-room AV equipment; perform troubleshooting, updates, and user demos.
  
  
• Workstation Setup & Onboarding
  
  
  
  
  • Assemble workstations, configure wiring, and onboard new users-ensuring all equipment is ready for immediate use.
  
  
• Vendor & Contract Management
  
  
  
  
  • Evaluate, select, and manage relationships with third-party hardware, software providers, and service vendors. Ensure contracts are executed and services delivered.
  
  
• Asset Management
  
  
  
  
  • Keep accurate inventories of all IT equipment, licenses, and supplies.
  
  
• Project & Vendor Payment Coordination
  
  
  
  
  • Ensure timely payments for IT-related projects and vendor services; track budgets and invoices.
  
  
• Administrative Support & Reporting
  
  
  
  
  • Assist the administrative team when needed. Prepare and present weekly and monthly IT activity reports for administrative meetings.
  
  

#LI-AR2

• Educational Background
  
  
  
  
  • Associate or bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience
  
  
• Hands-On Technical Experience (1-3 years)
  
  
  
  
  • Installing, configuring, updating, and troubleshooting PCs, servers, NAS, printers, and conference/telephony systems.
  • Network fundamentals (TCP/IP, DNS, DHCP) and exposure to internet, VPNs, and firewalls.
  
  
• End-User Support & System Training
  
  
  
  
  • Proven ability to resolve hardware/software issues and guide users through system demos or trainings.
  
  
• Vendor & Asset Management
  
  
  
  
  • Experience interacting with vendors for procurement, service contracts, and support.
  • Maintaining accurate IT asset inventories
  
  
• Conference & Phone System Competency
  
  
  
  
  • Familiarity with phone systems (e.g., AT&T Office@Hand) and AV/video conferencing support.
  
  
• Project and Time Management
  
  
  
  
  • Ability to coordinate workstation setups, system updates, and small-scale IT projects; manage schedules and priorities
  
  

Soft Skills

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  • Strong analytical and problem-solving abilities.
  • Clear communication-both technical troubleshooting and user instruction.
  • Organizational skills to manage multiple tasks, meet deadlines, and deliver weekly/monthly updates.
  
  
• Certifications (Optional, but Advantageous)
  
  
  
  
  • CompTIA A+, Network+, or Microsoft certifications relevant to system administration
  
  
• Nice to have: Python Experience

• PC & Workstation Setup: Install, configure, maintain, and troubleshoot PCs, workstations, wiring, and peripherals.
• Phone & Conference Systems: Manage and demo AT&T Office@Hand and conference-room AV systems.
• NAS, Print, Internet & Cable Infrastructure: Deploy and maintain NAS/Proxyclick, printers, internet, and cable TV; coordinate vendor support.
• Asset & Vendor Management: Track IT inventory; evaluate vendors; negotiate contracts; ensure timely payments.
• Technical Support & Troubleshooting: Resolve end-user hardware and software issues; provide user training and system demos.
• Documentation & Reporting: Maintain clear IT logs, asset records, and compile weekly/monthly reports.
• Project & Time Management: Coordinate new user onboarding, hardware rollouts, and small IT projects with vendors.
• Soft Skills: Strong communication, problem-solving, organization, attention to detail, and ability to work with non-technical staff and vendors.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.