Desktop Support Specialist

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

computer hardware
software
peripherals
components
networking protocols
ServiceNow call tracking system.

Job Details

Job: Desktop Support Specialist

Location: Sanford, NC

Travel required

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area.** Travel Required**
Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success

Skills:
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading of appropriate software for customers.
Installing local and network printers and other peripherals and configuration of same.
Migrating data and user profiles.
Documenting process and procedures related to technical field support activities.
Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Comfortable with traveling for the role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.