Salesforce Lead Service Cloud

Job Summary:

We are seeking a Salesforce Lead with strong expertise in Service Cloud and hands-on experience in Salesforce solution design, development, and integrations. The ideal candidate will act as a technical lead, collaborating with business stakeholders and technical teams to deliver scalable, secure, and high-performing Salesforce solutions.

Key Responsibilities:

• Lead the design, development, and delivery of complex Salesforce solutions using Service Cloud and related Salesforce products.
• Collaborate with business teams to gather and analyze requirements, and translate them into scalable technical solutions.
• Provide technical leadership in the areas of architecture, configuration, customization, and integration with external systems (e.g., SAP, AWS, middleware tools).
• Develop and maintain applications using Apex, Lightning Web Components (LWC), Visualforce, Triggers, and APIs (REST/SOAP).
• Define and enforce best practices, coding standards, and data security models within Salesforce.
• Implement CI/CD pipelines and support automated deployment processes using tools like Azure DevOps, Gearset, or GitHub.
• Conduct unit testing, integration testing, and performance tuning to ensure reliability and performance.
• Guide junior developers and perform code reviews to maintain quality and consistency.
• Ensure compliance with IT and data governance policies.
• Stay current with the latest Salesforce capabilities, releases, and ecosystem tools.

Required Skills & Experience:

• 10+ years of IT experience, with at least 6+ years in Salesforce development and architecture.
• Strong hands-on experience with Service Cloud, Sales Cloud, and Experience Cloud.
• Expertise in Apex, LWC, Visualforce, SOQL, JavaScript, HTML, and CSS.
• Proven experience integrating Salesforce with third-party systems and external APIs.
• Knowledge of Omni-Channel, Platform Events, and Asynchronous Apex.
• Experience with data migration, governor limits, and Salesforce security/sharing models.
• Proficiency with Git, Salesforce DX, and CI/CD tools (Azure DevOps, Gearset, etc.).
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications:

• Salesforce Certified Platform Developer II, Platform Developer I, or Administrator.
• Experience with AWS integrations (Lambda, S3, Redshift).
• Exposure to Financial Services Cloud or CPQ implementations.
• Background in Agile methodology and sprint-based delivery environments.

Education:

• Bachelor s degree in Computer Science, Information Technology, or a related field.