Program Manager

The Product Manager plays a crucial role to lead and our client in optimizing their existing system and planning for future system procurement. This role will focus on stakeholder engagement, requirements gathering, and strategic decision-making to ensure our client adopts a solution that effectively addresses user needs. The ideal candidate will possess strong communication, problem-solving, and leadership skills, along with the ability to navigate complex organizational dynamics. Ensure all objectives are met within the defined timelines, on budget, and quality standards. The Program Manager will be responsible for overall project coordination, resource allocation, and risk management.

• Guide our clients in assessing and improving their current system to better serve end-users and address immediate operational challenges.
• Facilitate requirements gathering and documentation to ensure future system procurement aligns with clients goals.
• Work closely with client leadership, and stakeholders to ensure well-informed decision-making and strategic alignment.
• Establish strong relationships with our client and service providers to foster trust and transparency.
• Lead discussions with key stakeholders to identify pain points and define functional requirements for system enhancements.
• Ensure marginalized stakeholders, such as providers supporting vulnerable communities, have a voice in system improvements.
• Analyze the impact of proposed system changes, identifying risks related to performance, compliance, and usability.
• Support the client in selecting and transitioning to a new system, ensuring smooth implementation and minimal disruption.
• Help design a sustainable Quality Assurance (QA) strategy that the client can manage independently post-implementation.
• Oversee the successful delivery of services, ensuring project objectives are met within scope, budget, and timelines.
• Navigate potential organizational challenges, which will require strong diplomatic, communication, and problem-solving skills to ensure alignment and are on track.

Qualified Candidates will meet the following expectations:

• Bachelor s degree in business administration, 8+ proven years experience in Product Management, Business Analysis or Functional Consulting.
• Strong stakeholder management, negotiation, and conflict resolution skills
• Experience in requirement gathering, system analysis, and process improvement
• Exceptional communication, presentation, and leadership skills
• Ability to work in complex, sensitive environments and balance competing priorities
• Ability to collaborate effectively across the client s landscape
• Knowledge of SDLC and Change management methodologies