Overview
Hybrid
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
100% Travel
Skills
Network Design
Unified Communications
Unity
H.323
SCCP
Cloud Computing
PSTN
VoIP
Routing
WebEx
Microsoft
Computer Hardware
Cisco Voice
IP
Intellectual Property
Voicemail
Messaging
Management
SolarWinds
Wireshark
QoS
SIP
PRI
TAC
Cisco
Data Link Layer
Physical Layer
NOC
Communication
Articulate
Quick Learner
Adaptability
Collaboration
Cisco Certifications
Network
Network Support
HSE
EHS
Profit And Loss
Presentations
SAP PP
Technical Direction
Job Details
Job Title: Network Voice Lead - Tier III Support Services
Location: Plano, TX (5 days onsite with Rotational Shifts)
Job Description:
Responsibilities:
- Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.
- Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGoogle Cloud Platform, and troubleshooting related issues.
- Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers.
- Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss.
- Expert knowledge in voice network routing, dial plans, and number translations.
- Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems.
- Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems.
- Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging).
- Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms.
- Expert knowledge in QoS implementation and troubleshooting for voice traffic.
- Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues.
- Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc.
- Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II.
- Handle high to critical incidents or customer requests and tasks related to voice network issues.
- Execute medium to high complexity projects and changes in the voice network.
- Act as technical reviewer and approver of NOC Tier II's voice-related projects and changes.
- Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues.
- Provide secondary on-call support for voice network incidents.
- Good oral and written communication skills, ability to articulate voice network issues effectively.
- Strong knowledge of voice network troubleshooting tools and monitoring platforms.
- Maintain a high sense of urgency while staying calm under pressure.
- Team-oriented, quick learner, and adaptable to changes.
Credentials and Experience:
- Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP).
- 8-10 years' experience in Network Voice Operations teams.
- Experience in leading a team of 8 to 10 members focused on voice network support.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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