Overview
On Site
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Long Term
Skills
Translate
UAT
Maintenance
Best Practices
Contracts
Problem-Solving
User Acceptance
System Configuration
Data Integrity
Metadata
Contract Management
Product Support
Job Details
Contract Management System Support Specialist
Location: Remote but find candidates who are willing to relocate if required
Key Responsibilities:
- Provide day-to-day support and maintenance for the Icertis Contract Management system.
- Troubleshoot and resolve user issues related to contract creation, workflows, integrations, and reporting.
- Collaborate with business users to understand requirements and translate them into functional solutions within the Icertis platform.
- Assist with system configuration, updates, and testing of new releases or patches.
- Monitor system performance and proactively identify potential issues.
- Document support issues, resolutions, and best practices to build a comprehensive knowledge base.
- Coordinate with the Icertis product support team and other IT departments for escalations and complex problem-solving.
- Provide training and guidance to end-users on Icertis functionalities and best practices.
- Participate in user acceptance testing (UAT) for new features and enhancements.
- Support data integrity and compliance by ensuring contracts and metadata are accurately maintained.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.