L1 Service Desk Analyst

Overview

Hybrid
18 - 22
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

IT Support
Troubleshooting
Windows

Job Details

Immediate need for a talented L1 Service Desk Analyst. This is a 12 months contract opportunity with long-term potential and is located in Logan, UT (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-86252
 
Pay Range: $18 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
  • Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications.
  • Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems.
  • Document all service desk interactions, steps taken, and final resolutions in the ticketing system.
  • Follow up with users to ensure issues are resolved satisfactorily.
  • Escalate unresolved issues to Level 2/3 support in a timely and detailed manner.
  • Assist in onboarding/offboarding processes, including setting up workstations and accounts.
  • Maintain a high level of professionalism and customer service in all interactions.
  • Adhere to internal processes, SLAs, and ITIL-based best practices.

Key Requirements and Technology Experience:

  • Key Skills; IT Support, Troubleshooting, Windows.
  • High school diploma or equivalent; Associate’s or technical degree preferred.
  • 0–2 years of experience in IT support, help desk, or service desk environment.
  • Basic knowledge of Windows OS, Office 365, and networking fundamentals.
  • Experience with ticketing systems (e.g., Client, Zendesk, Jira) is a plus.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work both independently and as part of a team .
  • CompTIA A
  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator Associate.


Our client is a leading Pest Control Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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