Desktop Technician III

Title: Desktop Technician III Location: Anywhere in US (EST/CST preferred) Duration: 2 Years
Notes:

• Is this position remote or in person? 100% traveling
• What will the primary day-to-day responsibilities entail for this person? Please see Job Description below
• What are the TOP 2 required skills that candidates must have? HW installation/configuration and network cabling (install/pull)
• What will the work schedule be for this position? 2nd/3rd Shift 8PM - 4AM M-F Some weekends may be required but minimal 5 day work week
• Will there be OC (on call)? Likely TBD
• Will there be shift differentials? Included in bill rate
• How many overall years of experience should this person have? 2-5 Years Tech III level
• Do they need any specific certifications or education? Tech III or equivalent experience - formal cabling certification a plus - position requires cable pulls and termination through conduit.
• If contract to hire what is the conversion rate? $30
• How many miles per day will the contractor be driving? Varies - Nationwide (Transportation mode and distance will vary and require lodging.)
• What radius range should candidates be located from the job location? Can be located anywhere in the US, preferably near a major airport
• What is the exact work location or city, state, or zip? Can be located anywhere in the US, preferably near a major airport

Responsibility Overview
Install, configure, and troubleshoot POS hardware and software, including networking, payment processing, and peripheral devices like scanners and printers. Key technical skills involve understanding various POS platforms (e.g., Oracle MICROS, NCR, Square), performing hardware and software diagnostics, troubleshooting network connections, and installing/repairing systems. Essential soft skills include strong communication for training and client interaction, problem-solving for quick issue resolution, customer service, and attention to detail to ensure smooth operations and minimal business disruption.
Technical Skills (Hard Skills)

• POS System Expertise: In-depth knowledge of installing, configuring, and troubleshooting various POS hardware and software platforms.
• Networking: Strong understanding of local area networks (LANs), including components like switches, routers, and access points, as well as troubleshooting network connection errors.
• Hardware & Software Diagnostics: Proficiency in testing, diagnosing, and repairing technical equipment and software to identify and resolve issues.
• Payment Processing: Familiarity with industry standards and protocols for payment processing systems.
• Peripheral Device Knowledge: Experience with peripherals such as barcode scanners, receipt printers, and other associated equipment.
• Low-Voltage Cabling: Ability to perform low-voltage cable pulling and termination for system installations.
• Security Standards: Knowledge of relevant security standards to protect customer and business data.
• Troubleshooting Tools: Competency with diagnostic utilities and other tools used for problem-solving.

Interpersonal Skills (Soft Skills)
Communication: Ability to clearly explain technical concepts to non-technical users, provide updates during installations, and coordinate with vendors and clients.
Problem-Solving: Strong analytical and troubleshooting skills to quickly resolve technical issues and minimize business downtime.
Customer Service: A customer-focused approach to ensure positive interactions and successful technical rollouts.
Attention to Detail: Meticulousness in installations and troubleshooting to prevent errors and disruptions.
Adaptability: Capacity to work in a fast-paced environment and manage multiple tasks simultaneously.
Project Management: Understanding of project timelines and the ability to work within budget and schedule constraints.
Travel
Ability to travel 100%
Hard skills (Same as Above Deeper Dive)
Hardware installation and setup: Technicians must be able to install and connect all components of a POS system, including:
Touchscreen terminals and computers
Payment card readers (e.g., Verifone, Ingenico)
Cash drawers
Barcode scanners
Receipt printers and label printers
Customer-facing displays
Software installation and configuration: Technicians must be proficient in:
Installing and updating POS software applications (e.g., NCR, Oracle MICROS, Square, Shopify)
Configuring user accounts and employee permissions
Customizing the POS interface to match the store's workflow
Networking and connectivity: A strong grasp of basic IT networking is essential for ensuring all POS devices can communicate. This includes:
Connecting devices to local area networks (LAN) via wired or wireless connections
Basic network troubleshooting for connectivity issues
Troubleshooting: The ability to diagnose and solve problems with hardware, software, and network connections is a core skill.
Data migration: For new installations, a technician may be required to import existing customer data or other business records.
Soft skills

• Customer service: Technicians are often the face of their company during installation. The ability to communicate effectively and maintain a positive, professional demeanor is critical for building rapport with clients.
• Communication: A technician must communicate clearly with store owners, managers, and staff to explain technical setups and provide training. Strong communication is also needed for documenting work and escalating issues to support teams.
• Problem-solving: Technicians must be resourceful and think critically to resolve unexpected issues during installation, often under the pressure of tight deadlines.
• Attention to detail: Accuracy is vital when configuring tax rates, inventory, and security settings. A detail-oriented technician ensures a smooth launch and minimizes future issues.
• Time management: Technicians often work with strict schedules and may travel between multiple sites in a day. Effective time management is needed to complete installations efficiently.
• Adaptability and flexibility: The ability to adapt to different store environments, unique business needs, and emerging technologies is crucial