IT Manager (Federal Experience Required)

Pyramid Systems is seeking a Information Technology (IT)  Manager that is responsible for the strategic leadership, execution, and operational excellence of Pyramid Systems’ enterprise technology environment. This role ensures that all IT systems, infrastructure, and services are secure, resilient, scalable, and aligned with business objectives, while supporting both internal operations and federal client delivery.

IT Strategy & Leadership

• Define and execute the enterprise IT strategy aligned with Pyramid Systems’ business goals, growth plans, and federal contracting requirements.
• Serve as a trusted advisor to executive leadership on technology investments, risks, and opportunities.
• Lead, mentor, and develop IT staff and subordinate managers; establish performance goals and career development plans.
• Build scalable IT operating models that support organizational growth and evolving security needs.

IT Operations & Service Delivery

• Oversee daily IT operations including infrastructure, cloud platforms, enterprise applications, collaboration tools, and end-user support.
• Ensure high availability, performance, and reliability of systems and services.
• Establish and maintain IT service management (ITSM) processes (incident, problem, change, asset, and configuration management).
• Implement and monitor service-level agreements (SLAs) and operational metrics.

Responsibilities

• Manages subordinate managers and/or senior professionals who exercise significant independence.
• Often heads one or more functional departments.
• Plans, conducts, and supervises complex or multiple high-impact projects.
• Evaluates and determines changes to methods, standards, and procedures within assigned areas.
• Responsible for hiring, performance evaluations, compensation recommendations, and application of company policies.

Education & Experience

• 14+ years of experience with a Master’s degree or
• 16+ years of experience with a Bachelor’s degree or equivalent experience.
• Minimum of 6 years in a people-management or senior leadership capacity.

Technical & Operational Expertise

• Strong knowledge of cloud services and enterprise platforms, including Azure, AWS, Google Cloud, Microsoft 365, Entra ID (Azure AD), Intune, and modern identity and security frameworks.
• Experience managing hybrid IT environments (cloud and on-premises).
• Solid understanding of networking, endpoint management, collaboration tools, and enterprise applications.
• Experience managing or coordinating with outsourced IT providers and MSPs.
• Strong documentation, communication, and stakeholder-management skills.

Preferred Qualifications

• Familiarity with or hands-on experience supporting compliance and certification frameworks such as:
• ISO 27001 / ISO 20000
• SOC 2
• NIST 800-53 / 800-171
• Similar security, risk, or IT service management standards.