Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 08 Month(s)
Skills
Operating Systems
Customer Service
Microsoft Windows
Communication
Job Details
Job Description:
***Crop to Crop resumes are accepted
Work Location: 100% Onsite
- Provides technical assistance, support, and advice to end users for hardware, software, and systems.
- Provides hands-on technical assistance to business and technical users.
- Investigates and resolves computer software and hardware problems of users.
- Serves as a contact for level 1 support.
- Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
- Determines whether problem is caused by hardware, software, or system.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problems and find solutions.
- Ask user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
- Follow quality standards and display strong customer service skills.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Required Skills:
- Windows 10/11
- Great communication skills
- PC/laptop hardware familiarity
- 1 to 3 years in a similar role.
- Windows OS Experience.
- Strong customer service skills.
Desired Skills:
- Experience with Call-tracking software and systems.
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