Overview
Skills
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Hi There,
I am Mahmood Bafana Senior Talent Acquisition Specialist with Technogenic, we are looking to hire a Talented Professional with below skill set to work with one of our clients and came across your profile and wondering if you might interested or exploring the job market, if so, Please share me your resume at
Position: End User Computing Engineer IV
Location: Dallas, TX (Hybrid- 2 days onsite in a week)
Duration: Contract
Job Description:
The End User Computing Engineer IV, under the general direction from the Lead End User Computing Engineer, will focus on the support of critical services, with an emphasis on becoming a subject matter expert on more than one. Additionally, these engineers will focus on sustainability and improvement of processes, including any or all of the following duties: environment architecture/re-architecture along with task automation to improve process efficiency, basic project management tasks, mentorship of lower level engineers, documenting managed environments, evening and weekend deployments, maintenance of ticketing queues, audit and compliance remediation, balancing multiple projects across more than one team and senior escalation for after-hours production issues.
Summary:
- Participate in company provided training and perform independent training as appropriate
- Resolve incident management tickets as they arise and ensure timely resolution
- Conduct audit compliance assessments and initiate corrective actionProvide technical support for projects as directed
- Perform critical system changes after business hours
- Adhere to all company authored policy, procedure and standards documents
- Author policy, procedure and standards documents based on industry best practices and personal research and experience
- Work closely with End User Computing technology and service peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stakeholders, business partners, external customers, and third party organizations are met and/or exceeded
- Transfer knowledge via documentation and training to End User Computing operations teams
- Participate in an on-call support rotation for providing after-hours support
Basic Qualifications:
- Bachelors in computer science or equivalent work experience
- 8+ Years of Experience in End User Computing, SCCM Management.
- 5+ years of experience in Azure/AWS and Packaging and scripting tools such as PowerShell
- Strong critical thinking and analytical skills for rapid and accurate problem evaluation.
- Experience with security patch management and reporting on both Windows clients and Windows Servers.
- Experience with packaging and scripting tools such as PowerShell
- Ability to approach problems with creativity and innovation.
- Willingness to develop subject matter expertise in multiple support areas.
- Excellent verbal and written communication skills.
- Strategic thinking and risk analysis capabilities.
- Ability to balance priorities, meet deadlines, and emphasize critical objectives.
- Adaptability to organizational change and shifting priorities.
- Professional and composed demeanor in stressful situations.
- Strong interpersonal skills with ability to foster open communication, speak with impact, and listen effectively.
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Nice to Have:
- Microsoft Intune/Endpoint Experience and Relevant Microsoft Certifications.
- Enable Skills-Based Hiring No