Carrier Product Manager

Carrier Product Manager

Location: Remote
Duration: 18+ month contract
Employment Type: W2 Only (No C2C or sponsorship)

Overview
Our client is seeking an experienced Product Manager to support customer-facing experiences within their online store and mobile app. This role focuses on developing, launching, and optimizing integrated mobile carrier offers-ensuring customers have a clear, intuitive experience when interacting with carrier plans, promotions, and trade-in opportunities.
You will work cross-functionally with Engineering, Design, Carrier partners, Legal, and other key teams to define requirements, improve user journeys, and deliver polished, high-quality digital experiences.

Responsibilities

• Lead the creation of product requirements, including PRDs, BRDs, customer experience documentation, user journeys, and carrier-specific requirements.
• Partner closely with Engineering and Design teams to gather feedback, validate feasibility, and refine product direction.
• Support front-end product design efforts by providing clear guidance on customer experience, UI behavior, and content needs.
• Collaborate with cross-functional stakeholders including Copywriting, Carrier/Client teams, Legal, Merchandising, Privacy, SEO, and Accessibility.
• Participate in testing and validation of new features and carrier integrations.
• Provide clear and consistent updates and launch readiness communication to internal teams.
• Evaluate multiple solution paths, weigh pros and cons, and recommend the best approach based on customer experience and business objectives.
• Manage ambiguity effectively and help align teams on strategy, scope, and timelines.

Required Qualifications

• Experience working with mobile carriers (e.g., AT&T, Verizon, T-Mobile)
• 7+ years of Product Management experience within a large, enterprise environment.
• Proven experience writing PRDs, BRDs, functional specs, and detailed user journeys.
• Strong background in building customer-facing eCommerce products and capabilities.
• Sharp sense of UI/UX, interaction design, and customer experience best practices.
• Excellent written and verbal communication skills, with the ability to present to leadership.
• Demonstrated success working with cross-functional teams across Engineering, Design, Legal, Content, and Marketing.
• Analytical thinker with the ability to dissect complex problems and drive clarity.
• Strong attention to detail and the ability to deliver polished customer experiences.

Preferred Qualifications

• Familiarity with Keynote.
• Experience supporting products with heavy front-end design or UI/UX components.

Education

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• Equivalent professional experience considered in lieu of a degree.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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