ServiceNow Developer (ITOM & ITSM)

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

ServiceNow Developer
ITOM
ITSM
CAD
CIS
ServiceNow
Agile
CMDB

Job Details

Role: ServiceNow Developer (ITOM & ITSM)

Location: Remote

Certifications Required: Valid CAD and CIS

Key Responsibilities :

Discovery and Event Management:

Implement and manage ServiceNow Discovery to identify and maintain Configuration Items (CIs).

Configure and optimize ServiceNow Event Management, including integrations with third-party monitoring tools.

Diagnose and resolve complex discovery and event management issues.

CMDB Management and Enhancement:

Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM).

Ensure CI data integrity, compliance, and governance standards.

Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components.

Integration and Customization:

Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like AD, MID Servers, and cloud environments.

Develop custom discovery patterns, workflows, and solutions tailored to specific business needs.

Collaboration and Agile Development:

Work within a Scrum-based Agile framework to deliver scalable, functional solutions.

Collaborate with stakeholders to translate requirements and mock-ups into ServiceNow features.

Document configurations, customizations, and integrations comprehensively.

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