Project Manager - Sales, Marketing and Customer Service

Overview

Hybrid
$100,000 - $130,000
Full Time

Skills

Project Manager
Sales
Marketing and Customer Service

Job Details

Role: Project Manager

Location: Teaneck, NJ 4 days onsite (Friday REMOTE)

Job Type: Full time / Permanent

Job Summary:

Project Management Office is relatively new but growing quickly. We are seeking an experienced project manager who knows how to partner with business and functional leaders to define, plan and execute on critical projects. This role will have overall responsibility for partnering with the Sales, Marketing and Customer Service (SMC) Team to define both short- and long-term priorities; to create and manage the overall SMC project roadmap; and to plan, sequence and lead the successful execution of Sales, Marketing and Customer Service projects. Ideal candidates will have experience leading Sales, Marketing and Customer Service initiatives, with an emphasis on CRM, Case Management, Call Center Technology, other. While emphasis will be placed on Sales, Marketing and Customer Service, this role may be asked to lead projects in other functional areas or lines of business as well.

We are not requiring previous experience within the waste management industry, but successful candidate will be a professional, self-sufficient, and personable individual who works well with executives across all functions, carry out tasks with limited supervision, and have the ability to handle sensitive information. Many projects will require cross-functional collaboration, and the Transformation Project Manager will serve as the central liaison.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Collaborate with Leadership and other key stakeholders to understand, track and communicate progress on functional goals and objectives.
  • Create, document, socialize and manage the project roadmap and portfolio that delivers on the functional goals and objectives.
  • Facilitate the definition, documentation and communication of scope for roadmap projects with key stakeholders and resources.
  • As prioritized, develop and manage the overall project plan and budget including the project schedule, communications plan, risk and issue tracking, change management plan, testing plan, etc.
  • Lead project kick offs, team meetings and executive updates on individual projects and the overall roadmap.
  • Ensure project governance and reporting are in place, including preparation of regular status reports.
  • Offer project structure (set-up, governance, and closure) throughout the entire project lifecycle and help standardize templates for the organization.
  • Timely preparation and presentation of materials for key external and internal meetings involving executives, including preparation of reports and power point presentations for c-suite meetings.
  • Manage vendors and monitor status, review budget and scope conformance for large projects with vendor involvement.
  • Handle highly confidential information with discretion and professionalism.

Requirements and Qualifications:

  • Bachelors degree in related field required.
  • Minimum of 3+ years experience in a project manager role driving cross functional projects to completion
  • Experience implementing sales, marketing and customer service platforms is preferred, with an emphasis on Salesforce, Marketing Cloud, Vonnage and/or CRM and Case Management tools.
  • Ability to handle change, multitask and keep up with a fast pace and consistently growing environment.
  • Ability to work effectively in a team setting
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Highly organized with excellent attention to detail.
  • Excellent analytical skills, ability to quickly aggregate and analyze data/information.
  • Highly proficient in MS Office (Word, Excel, Outlook, and PowerPoint).
  • Self-motivated with the ability to manage multiple projects simultaneously and a strong understanding of prioritization and timing of deliverables.
  • Excellent verbal and written communication skills and the ability to communicate effectively on an executive level.
  • Strong sense of accountability, integrity, and ability to handle highly visible responsibilities.
  • Previous experience in successfully delivering results within any role will be considered.
  • Enterprise PMO experience preferred.
  • Familiarity with MS Tasks by Planner, MS Project and other Project Management tools is preferred.
  • Strong knowledge of project management methodologies / frameworks such as Waterfall, Iterative and Agile.
  • PMP or Agile Certifications preferred.

Regards,

Nick Arthur (Nizam)

Associate Director, Recruitment

Pull Skill Technologies Inc.

Direct: +1 551-272-o197

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