IT Support Technician

My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well.

Job Title: IT Support Technician

Location: 888 Broadway, 7th Floor New York, NY 10003(onsite)Monday-Thursday

Client: Major Entertainment Company

Duration: 6 months contract

Rate: $50/hour on W2

Overview: Client has an opportunity available for an IT Operations Specialist to assist with

on-site desktop support. This technician will work closely with N-Tech Operations and

Support Specialists to provide world-class support to the Client workforce. Responsibilities

include provisioning computers, deploying hardware, workstation, and desk setups,

supply/inventory support, assisting with conference room technology, and other operational

support for end-user issues and requests.

Onsite support: Monday - Thursday

Roles and Responsibilities:

Below is a list of responsibilities that the contractor position will require during the length of their contract.

• Primary role is to assist on site with N-Tech Operations and Support team with operational and secondary support requests.
• Retrieval and disposal of hardware equipment through existing e-cycle program
• Termination technology recovery procedures
• Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus.
• System preparation of computers ranging from macOS, Windows 11, Linux, ChromeOS and as well as mobile devices on iOS and Android.
• Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations
• Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows.
• Remote support through N-Tech channels
• Application Access
• Telecom support and deployment
• Support for onboarding and new hire processes.
• Onsite AV events support
• Basic training in Google Apps
• Swing space support.
• Mobile device support
• Printer Support
• Other technical duties as assigned.
• Large format and/or media display support.
• Other technical duties as assigned.

Skill Requirement:

• Excellent Communication, interpersonal, and presentation skills
• Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites.
• Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings.
• Experience hardware support for Windows/Apple/Chrome/Linux
• IT or desktop support with a focus on the customer-facing experience
• Preferred executive support experience.
• Fundamentals in networking protocols and troubleshooting
• Experience supporting mobile devices including Android and iOS devices.
• Experience supporting copiers and consumer printers.
• Working knowledge with a ticketing systems environment
• Knowledge of best practices around data security.
• Working knowledge with software, asset, and endpoint management tools (i.e. Jamf, Chef, Munki, Intune, Bit fit).
• Working knowledge of audio/visual events technologies and support.

Gaurav Upadhyay| Technical Recruiter| First Tek, Inc.

Phone: Ext. 507 |Direct: | Fax:

|

371 Hoes Lane, Suite 201, Piscataway, NJ 08854

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