Job Title Unified Communications (UC) Support---Remote

Hi All,

Hope you all are doing great!

Job Title Unified Communications (UC) Support

Role Overview

We are seeking a Unified Communications (UC) Support Specialist to provide technical support, administration, and maintenance of our communication platforms. The role involves supporting voice, video, messaging, and collaboration tools to ensure seamless communication across the organization. The ideal candidate will have strong troubleshooting skills, knowledge of UC technologies, and excellent customer service abilities.

Key Responsibilities

• Provide day-to-day operational support for UC platforms (Microsoft Teams, Cisco Webex, Zoom, Avaya, Skype for Business, etc.).
• Handle incident management and resolve issues related to voice, video conferencing, messaging, call quality, and collaboration tools.
• Perform user account provisioning, license management, and device setup (softphones, headsets, VoIP phones, conference devices).
• Conduct system monitoring, health checks, and routine maintenance (patching, upgrades, backups).
• Collaborate with network, infrastructure, and security teams to ensure UC system reliability and performance.
• Assist end-users with UC-related queries, provide training, and create documentation/user guides.
• Support UC projects such as migrations, integrations, or rollout of new collaboration technologies.
• Track system performance metrics (call quality, uptime, adoption reports) and provide recommendations for improvements.
• Ensure UC systems adhere to security, compliance, and organizational policies.

Required Skills & Qualifications

• Proven experience in supporting UC platforms (Microsoft Teams, Cisco, Zoom, Avaya, etc.).
• Knowledge of VoIP, SIP, PBX systems, and telephony infrastructure.
• Strong troubleshooting skills in voice/video issues (latency, jitter, packet loss).
• Familiarity with UC monitoring tools and analytics dashboards.
• Good understanding of networking fundamentals (DNS, DHCP, firewalls, QoS).
• Excellent communication, problem-solving, and customer support skills.
• Ability to work independently and in collaboration with cross-functional IT teams.

Preferred Qualifications

• Certification(s) in UC technologies (e.g., Microsoft Teams Voice Engineer, Cisco Collaboration, Avaya Certified Specialist, etc.).
• Experience with UC migrations (on-premises to cloud solutions).
• Exposure to ITIL practices for incident, change, and problem management.

Thanks & Regards

RM CHANDRA SEKHAR