Business Project Manager - ServiceNow ERM Implementation

Software Guidance & Assistance, Inc., (SGA), is searching for a Business Project Manager - ServiceNow ERM Implementation for a CONTRACT assignment with one of our premier Insurance Services clients in New York, NY .

We are seeking a detail-oriented and collaborative Business Project Manager to support the successful delivery of the ServiceNowEnterprise Risk Management (ERM) implementation. This role will oversee business-side activities, drive stakeholder engagement, and coordinate with the implementation partner and firm teams to ensure timely, high-quality delivery.

Responsibilities :

• Project Oversight & Coordination
  • Collaborate with the implementation partner's project manager and internal IT PM to manage the integrated project plan.
  • Manage project risk and issue tracking with internal and external teams in partnership with Implementation partner and internal IT PM.
  • Facilitate review and signoff of business deliverables.
  • Manage the calendar of business activities and deliverables.
• Stakeholder Engagement & Cross-functional collaboration
  • Manage communications, including scheduling and preparing content for Steering Committee, Leader's Council, and Working Group meetings.
  • Manage review efforts for business deliverables, including facilitating QA/UAT sign-off from internal stakeholders.
  • Manage the UAT exercise with business stakeholders and implementation partner.
  • Coordinate meeting cadences across business workstreams.
  • Support implementation partner requests for information and documentation.

Required Skills :

• 10+ years of experience in project management, preferably in enterprise software or risk management implementations.
• Strong grasp of business processes, stakeholder engagement, and change management.
• Demonstrated experience and success in coordinating projects
• Demonstrated experience and success in developing executive level communications
• Action-oriented, meticulous, and quality-focused
• Ability to juggle multiple workstream and activities at the same time
• Proactive, self-motivated person, able to work independently
• Good verbal and written communicator and "Can Do" attitude
• Ability to communicate the business and technology owners
• Proficiency in project management tools (e.g., MS Project, JIRA).

Preferred Skills :

• Experience working with global consulting partners on enterprise projects.
• Experience managing implementations of ServiceNow GRC modules (IRM, BCM, TPRM).
• Knowledge of ServiceNow GRC a plus
• Excellent communication, facilitation, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, cross- functional environment.
• PMP or equivalent certification is a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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