Overview
Remote
Depends on Experience
Full Time
Skills
Zscaler
Job Details
Technical Skills
- Zscaler Platform: Proficiency in managing and configuring Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Knowledge of Zscaler's security policies, SSL inspection, access control, and threat prevention capabilities.
- Networking Knowledge: Strong understanding of networking concepts such as TCP/IP, DNS, VPN, and other common network protocols. Ability to troubleshoot network issues that may affect Zscaler services.
- Security Practices: Familiarity with cybersecurity principles, including secure web gateways, firewalls, sandboxing, and endpoint security. Understanding of common security threats and mitigation techniques.
- Troubleshooting Skills: Strong problem-solving skills to diagnose and resolve technical issues efficiently. Experience with support ticketing systems.
Soft Skills
- Communication: Excellent communication skills to interact effectively with colleagues and clients. Ability to explain complex technical details in a clear and understandable manner.
- Customer Service: Strong customer orientation to manage user expectations and deliver a positive service experience.
- Team Collaboration: Ability to work collaboratively in a team environment. Experience in working across different teams to resolve issues.
- Documentation: Skills in documenting processes, configurations, and solutions clearly and effectively for future reference and compliance.
Certifications (Optional but advantageous)
- Zscaler Certifications: Such as Zscaler Certified Cloud Professional (ZCCP), Zscaler Certified Cloud Administrator (ZCCA), etc.
- Networking Certifications: Like Cisco Certified Network Associate (CCNA) or Network+.