Network Admin

Who we are:

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.



Job DescriptionAccess Facilitator Rights ProvisioningAdminister and assign entitlement permissions to employeesResolve idiosyncrasies with network / application rights and entitlements for employeesEscalate / Follow-up with resolver groups to ensure completion of incidents and requestsInterface with employees providing updates on resolution statusAssist international and employees from other sites with basic support needs to connect computers the local network. Daily and Weekly review and reporting of ticket and Ticket SLA Monitoring and Escalations with Support Groups. Identification of trends, enforcing total contact management and control process adherenceMonitor re-opened tickets and bouncing tickets to ensure ownership and resolutionProvide process analysis and recommendations for process improvements for troubled and/or problematic groups or ticketsProvide backup support at Tech HubManage workload via ticketing softwareProvide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesDiagnose, troubleshoot, and implement fixes for a variety of technologyConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesPrioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Inventory management of IT assets including asset auditingOther duties as assigned



Requirements+1 years corporate deskside support or equivalent experienceExcellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)High School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Demonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift schedule



Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plusExperience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)



What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.





Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.