Overview
On Site
$120,000 - $130,000 annually
Full Time
Skills
Program Management
Sales Engineering
Partnership
Management
Customer Service
Onboarding
Data Flow
Continuous Improvement
Customer Experience
Process Optimization
Training
Customer Satisfaction
Collaboration
Sprint
Dashboard
Communication
Leadership
Information Systems
Project Management
FOCUS
Customer Facing
Software Engineering
IT Service Management
Change Management
Enterprise Resource Planning
Customer Relationship Management (CRM)
SAP
Salesforce.com
Agile
Scrum
SAFE
PMP
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Program Manager - Customer Experience & Delivery in Tamarac, FL.
Responsibilities:
* Lead end-to-end program management for customer onboarding, implementation, and solution deployment initiatives
* Oversee delivery from kickoff through go-live, ensuring smooth transitions to ongoing support teams
* Collaborate with Sales, Engineering, Support, and Operations to align delivery efforts with customer expectations and contractual obligations
* Conduct client meetings, progress reviews, and milestone check-ins with a focus on transparency, value, and partnership
* Manage timelines, dependencies, and risks across multiple concurrent customer programs
* Handle change requests proactively by assessing impacts and adjusting plans as needed to ensure success
* Drive internal initiatives that enhance customer operations, including support readiness, enablement tools, standardization efforts, and onboarding enhancements
* Work with cross-functional teams to improve internal systems (CRM, ERP, customer portals) that influence data flow, communication, and customer visibility
* Partner with Customer Success and Support teams to streamline operations and eliminate friction in the customer journey
* Facilitate post-launch reviews and contribute to continuous improvement efforts across the customer experience lifecycle
* Support process optimization and internal training initiatives to elevate delivery efficiency and customer satisfaction
* Leverage Agile methodologies to enable iterative execution and cross-functional coordination, including leading standups, sprint planning, retrospectives, and backlog grooming
* Maintain clear, executive-level program plans, dashboards, and communication strategies tailored for internal and external stakeholders
* Consolidate and present program updates, escalate issues, and highlight key decision points to leadership proactively
REQUIREMENTS:
* Bachelor's degree in Business, Information Systems, Software Engineering, or a related field - or equivalent hands-on experience
* 5-7 years of progressive experience in program or project management, with a strong focus on customer-facing implementations and enterprise-level initiatives
* Proven success in leading cross-functional programs that drive internal systems and process enhancements impacting customer delivery
* Experience working within or closely alongside software engineering, technical services, or implementation teams is highly valued
* Background in transformation initiatives or change management environments is a strong advantage
* Familiarity with ERP and CRM system rollouts, with preferred experience in SAP and Salesforce platforms
* Professional certifications such as Agile Scrum Master, SAFe, or PMP are preferred, though not required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Program Manager - Customer Experience & Delivery in Tamarac, FL.
Responsibilities:
* Lead end-to-end program management for customer onboarding, implementation, and solution deployment initiatives
* Oversee delivery from kickoff through go-live, ensuring smooth transitions to ongoing support teams
* Collaborate with Sales, Engineering, Support, and Operations to align delivery efforts with customer expectations and contractual obligations
* Conduct client meetings, progress reviews, and milestone check-ins with a focus on transparency, value, and partnership
* Manage timelines, dependencies, and risks across multiple concurrent customer programs
* Handle change requests proactively by assessing impacts and adjusting plans as needed to ensure success
* Drive internal initiatives that enhance customer operations, including support readiness, enablement tools, standardization efforts, and onboarding enhancements
* Work with cross-functional teams to improve internal systems (CRM, ERP, customer portals) that influence data flow, communication, and customer visibility
* Partner with Customer Success and Support teams to streamline operations and eliminate friction in the customer journey
* Facilitate post-launch reviews and contribute to continuous improvement efforts across the customer experience lifecycle
* Support process optimization and internal training initiatives to elevate delivery efficiency and customer satisfaction
* Leverage Agile methodologies to enable iterative execution and cross-functional coordination, including leading standups, sprint planning, retrospectives, and backlog grooming
* Maintain clear, executive-level program plans, dashboards, and communication strategies tailored for internal and external stakeholders
* Consolidate and present program updates, escalate issues, and highlight key decision points to leadership proactively
REQUIREMENTS:
* Bachelor's degree in Business, Information Systems, Software Engineering, or a related field - or equivalent hands-on experience
* 5-7 years of progressive experience in program or project management, with a strong focus on customer-facing implementations and enterprise-level initiatives
* Proven success in leading cross-functional programs that drive internal systems and process enhancements impacting customer delivery
* Experience working within or closely alongside software engineering, technical services, or implementation teams is highly valued
* Background in transformation initiatives or change management environments is a strong advantage
* Familiarity with ERP and CRM system rollouts, with preferred experience in SAP and Salesforce platforms
* Professional certifications such as Agile Scrum Master, SAFe, or PMP are preferred, though not required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.