Genesys Routing and Design

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6+ MONTHS

Skills

contact center
Genesys
Design
CHAT

Job Details

Hi,

Hope you're doing well!!

Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at

Position --- Genesys Routing and Design

Location --- 100% Remote

Duration --- 6+ Months

LinkedIN

Client won't be able to sponsor any visa

Requirements:

  • 7 years of experience in Information Technology and Application Support.
  • Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
  • Advanced Contact Center Call Flows and script design.
  • Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
  • Basic knowledge of Avaya and Cisco end point integration.
  • Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
  • Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.

Thanks & Regards:

Amar Pratap

Senior Technical Recruiter
VISION INFOTECH INC
Phone: ext 531
Direct:
Email:
368 Main Street, st #3, Melrose MA 02176

E-Verified Company

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