Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 14 day((s))
Skills
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Training
Partnership
Software Design
Workflow
Business Rules
Collaboration
Scalability
Legacy Systems
Customer Relationship Management (CRM)
Enterprise Resource Planning
Documentation
Accessibility
Privacy
Continuous Improvement
Material Safety Data Sheet
Identity Management
Regulatory Compliance
Web Portals
UI
User Experience
Customization
SOAP
Esri
API
JavaScript
Communication
Process Flow
Microsoft SQL Server
Microsoft SSRS
ServiceNow
Agile
Scrum
Public Sector
Service Delivery
Oracle Linux
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
- Solution Design & Development
- Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
- Develop workflows, case lifecycles, business rules, and integrations with external government systems.
- Build portals and self-service experiences tailored for citizens and government staff.
- Implementation & Delivery
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Implement proactive service delivery features to improve citizen engagement and transparency.
- Ensure scalability, maintainability, and compliance with government standards.
- Integration & Support
- Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
- Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
- Maintain documentation of configurations, customizations, and processes.
- Governance & Best Practices
- Adhere to ServiceNow development standards and coding best practices.
- Ensure compliance with public sector security, accessibility, and data privacy regulations.
- Participate in code reviews and contribute to continuous improvement initiatives.
Mandatory Skills:
- Hands-on experience with ServiceNow CSM and/or PSDS modules.
- Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
- Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience with platform security, including user access management and compliance.
- Experience with Service Portal development and UI/UX customization.
- 3+ years of ServiceNow development experience.
- Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
- ServiceNow platform upgrades and health scans are a plus
- 4-6 years' experience- Esri JavaScript API
- 4-6 years' experience- JavaScript
- 4-6 years' experience- Communication skills both verbal and written
- 4-6 years' experience- Process Flow Analysis
- 4-6 years' experience- SQL Server Reporting Services (SSRS)
Desirable Skills:
- ServiceNow Certified System Administrator (CSA).
- Experience in Agile/Scrum environments.
- Knowledge of public sector service delivery models and citizen engagement strategies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.