Overview
On Site
Hybrid
USD 35.00 per hour
Full Time
Skills
Microsoft Outlook
SOAP
JavaScript
Python
Perl
Unix
Microsoft Windows
Shell
MySQL
Oracle
LDAP
Active Directory
SSO
Authentication
Identity Management
Microsoft Azure
SAML
Siteminder
Data Extraction
JDBC
ODBC
Network
Telnet
Business Intelligence
Splunk
Technical Support
Debugging
Wireless Communication
Product Support
Software Engineering
Cloud Computing
Recruiting
Job Details
Date Posted: 08/18/2025
Hiring Organization: Rose International
Position Number: 487148
Industry: Software
Job Title: Technical Support Engineer - Integrations
Job Location: Orlando, FL, USA, 32826
Work Model: Hybrid
Work Model Details: hybrid schedule W/Th onsite
Shift: 1st shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: API, JavaScript, MySQL, Python, Technical Support, Web Services
Experience Desired: JavaScript programming (2 yrs); Email configuration (2 yrs); Web Services (SOAP, REST) (2 yrs); Database issues (MySQL, Oracle) (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
HS Diploma/GED Required
College degree preferred
Required Skills:
Given the wide variety of issues that we receive, there is no 1 or 2 must-have skills. Instead, we are looking for candidates with firsthand experience in as many of these technical areas as possible, as it speeds up the ramp-up time.
The Integrations team receives a mix of issue types that typically center around these broad topics:
oEmail Configuration and Maintenance (Not just Outlook App)
oSSO/Authentication (Candidate should know how to configure the technology and how this works internally, NOT just assign or grant user/permissions).
oWeb Services (SOAP, REST)
oScripting tools: JavaScript, Python, Perl, Unix Shell, Windows Shell
oDatabase issues (MySQL, Oracle)
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Experience with Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge of Network troubleshooting (e.g. Ping, Telnet)
Hands-on experience in any bi-directional, integration between two systems
Experience with the gathering and reading of various log files, including tools like Splunk
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the company software and platform.
Gain an understanding of the company platform and all core functionality.
Analyze data with a view to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.
Interview process:
First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Final Round - Optional
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 487148
Industry: Software
Job Title: Technical Support Engineer - Integrations
Job Location: Orlando, FL, USA, 32826
Work Model: Hybrid
Work Model Details: hybrid schedule W/Th onsite
Shift: 1st shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: API, JavaScript, MySQL, Python, Technical Support, Web Services
Experience Desired: JavaScript programming (2 yrs); Email configuration (2 yrs); Web Services (SOAP, REST) (2 yrs); Database issues (MySQL, Oracle) (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
HS Diploma/GED Required
College degree preferred
Required Skills:
Given the wide variety of issues that we receive, there is no 1 or 2 must-have skills. Instead, we are looking for candidates with firsthand experience in as many of these technical areas as possible, as it speeds up the ramp-up time.
The Integrations team receives a mix of issue types that typically center around these broad topics:
oEmail Configuration and Maintenance (Not just Outlook App)
oSSO/Authentication (Candidate should know how to configure the technology and how this works internally, NOT just assign or grant user/permissions).
oWeb Services (SOAP, REST)
oScripting tools: JavaScript, Python, Perl, Unix Shell, Windows Shell
oDatabase issues (MySQL, Oracle)
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Experience with Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge of Network troubleshooting (e.g. Ping, Telnet)
Hands-on experience in any bi-directional, integration between two systems
Experience with the gathering and reading of various log files, including tools like Splunk
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the company software and platform.
Gain an understanding of the company platform and all core functionality.
Analyze data with a view to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.
Interview process:
First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Final Round - Optional
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.