NOC Technician

Are you ready to be the backbone of network operations? We're looking for a sharp, proactive NOC Technician to join our client's team on a contract basis in Richmond. This is your chance to play a critical role in maintaining and optimizing network performance for a dynamic organization.

About the Opportunity:

• Location: Richmond, VA. On-site 3 days a week (Wednesday-Friday) with 1 Saturday per month.


• Contract to Hire


• Hours: 6:30am-6:30pm

Responsibilities:

• Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.


• Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.


• Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.


• Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.


• Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).


• Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.

Qualifications:

• Strong technical aptitude and understanding of IT networking and telecommunications.


• Experience working in a Network Operations Center or Security Operations Center environment.


• Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.


• Strong analytical, problem-solving, and decision-making skills.


• Excellent written and verbal communication skills.


• Ability to prioritize tasks, multi-task effectively, and work well under pressure.


• Proficiency in using ticketing systems and monitoring tools is essential.


• Ability to work independently and collaboratively in a team environment.


• Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.

Preferred:

• Familiarity with MPLS traffic.