Overview
On Site
USD 40.00 - 41.00 per hour
Contract - Independent
Contract - W2
Skills
Technical Support
Help desk
Problem solving
Computer troubleshooting
Customer service
Computer hardware
Configuration Management
Operating systems
Directory Services
Customer support
Online training
IMPACT
Auditing
Data
Communication
Training
Management
Mentorship
Internet
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
There is an opening for a Help Desk Analyst through Robert Half. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Hanover, Maryland area and is a long-term contract / temporary opportunity.
Summary:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person via telephone or from a remote location.
Job Responsibilities:
Audit records of daily data communication transactions problems and remedial actions taken or installation activities.
Update technical manuals and conduct computer diagnostics to investigate problems.
Develop training materials and procedures or train users in the proper use of hardware or software.
Confer with staff users and management to establish requirements for new systems or modifications
Requirements
Skills:
Verbal and written communication skills problem solving skills customer service and interpersonal skills.
Expert mentoring skills necessary to provide support and constructive performance feedback.
Expert ability to work independently and manage one's time.
Expert knowledge of circuit boards processors electronic equipment and computer hardware and software.
Expert knowledge of computer software such as configuration management software desktop communications software operating system software and internet directory services software.
Education/Experience:
Associate's degree in computer related field or equivalent training required.
10 years experience required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
There is an opening for a Help Desk Analyst through Robert Half. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Hanover, Maryland area and is a long-term contract / temporary opportunity.
Summary:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person via telephone or from a remote location.
Job Responsibilities:
Audit records of daily data communication transactions problems and remedial actions taken or installation activities.
Update technical manuals and conduct computer diagnostics to investigate problems.
Develop training materials and procedures or train users in the proper use of hardware or software.
Confer with staff users and management to establish requirements for new systems or modifications
Requirements
Skills:
Verbal and written communication skills problem solving skills customer service and interpersonal skills.
Expert mentoring skills necessary to provide support and constructive performance feedback.
Expert ability to work independently and manage one's time.
Expert knowledge of circuit boards processors electronic equipment and computer hardware and software.
Expert knowledge of computer software such as configuration management software desktop communications software operating system software and internet directory services software.
Education/Experience:
Associate's degree in computer related field or equivalent training required.
10 years experience required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.