Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 4+ mo(s)
Skills
Technical Support
Software Development
Management
Root Cause Analysis
Manufacturing
Continuous Improvement
Decision-making
Editing
Technical Writing
Mechanical Engineering
Electrical Engineering
Product Engineering
Quality Assurance
Computer Hardware
Issue Resolution
Data Analysis
Visualization
SQL
JMP
Python
People Skills
Durable Skills
Repair
Storage
Computer Networking
Database
Hardware Development
Research and Development
Data Centers
SANS
Health Care
Legal
Insurance
Job Details
Role: Technical Support Engineer
Location: Clarksville, TN (Onsite)
Client Domain: Software Development
Duration: 4 months with possible extension
Overall Responsibilities:
Mandatory Skills/Qualifications:
Non-Essential Skills/Qualifications:
Benefits:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Location: Clarksville, TN (Onsite)
Client Domain: Software Development
Duration: 4 months with possible extension
Overall Responsibilities:
- This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
- Perform first-level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to a senior engineer (or resolve for simpler issues).
- Complete first-level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
- Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
- Gather and analyze manufacturing/field data within the data centre environment to extract actionable insights and continuous improvement opportunities.
- Monitor, review, and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
- Review, edit, improve, and create technical documentation (deployment guides, population documents, repair guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications:
- Bachelor s degree in mechanical, Electrical, Industrial, Materials, or relevant engineering discipline, or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
Non-Essential Skills/Qualifications:
- Background in troubleshooting/repair of server/storage, and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data centre environment
Benefits:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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