MSP IT Director

Overview

On Site
$120,000-150,000
Full Time

Skills

Security
Microsoft 365
Networking
MSP
VOIP
Managed Services
Windows Server
Citrix
Endpoint Management
Leadership

Job Details

About the job

MSP IT Director
Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)

Responsibilities

  • Technical & Strategic Leadership: Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
  • Infrastructure & Systems Oversight: Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
  • Operational Management: Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health's broader MSP teams and project managers for seamless service delivery.
  • Client Relationship Management: Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.
Requirements
  • Experience: 10 15+ years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
  • Leadership: 5+ years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
  • Technical Skills:
    • Windows Server environments & Active Directory
    • Microsoft 365 administration (Email, SharePoint, Teams, Azure)
    • Networking (firewalls, routing, VLANs, wireless infrastructure)
    • Endpoint management, RMM tools, patching, antivirus, and backup solutions
    • VoIP/telephony systems
    • Security posture management (endpoint & network protection)
    • Citrix (preferred but not required)
  • Other Skills: Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.
Work Environment:
  • This position is fully onsite in Lakewood, NJ.
  • The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
  • Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms.
  • Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.
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