Overview
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Skills
HEALTHCARE
HOSPITAL
HEALTH
HEALTH CARE
HEALTHCARE COMPANIES
HEALTHCARE COMPANY
HEALTH CARE COMPANIES
CLOUD
Job Details
Title: Salesforce HealthCloud Lead
Location: Smyrna, GA 30009
Duration: Fulltime/Permanent
Job Description:
Stakeholder Relationships:
Project Management:
Subject Matter Expertise:
Vendor/Partner Management:
Solution Support:
Location: Smyrna, GA 30009
Duration: Fulltime/Permanent
Job Description:
- Reporting to the Head of Department Omnichannel & Patient Support, the IT US Patient Solutions Technical Analyst partners with the Client s PVU teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) to support patient support/experience programs.
- Possesses the ability to analyze, manage, implement, train end-users, and support technical systems and associated business processes.
- Assists with technology specifications and implementation plans.
- Provides technical and business analyst expertise involving the design, development, construction and on-going support of systems, processes, integrations, or methods.
- Provide technical support in the deployment of purchased application as well as overseeing system design, development, implementation, and maintenance of internally developed applications.
- Involved in defining, managing, and supporting interfaces between multiple vendors and systems.
- Provides strategic business analyst expertise of systems, processes, or methods.
- Responsible for delivering attainment of project plans, milestones, deliverables, and financial targets for assigned projects and programs.
Stakeholder Relationships:
- Engage with key stakeholders to develop trusted relationships
- Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives
- Drive decisions and influence team members and business partners, within span of control.
Project Management:
- Lead and/or manage projects based on business requirements in line with the IT Project Management Framework.
- Scoping projects and gathering requirements
- Estimate and deliver require time and budget
- Ensuring proper documentation
- Ensure proper support and training is delivered (both short and long term)
- Manages the contractual payment obligation with engaged vendors.
Subject Matter Expertise:
- Serve as the IT SME for U.S. Patient Support Programs. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation.
- Also stay current on all related legal, regulatory or compliance requirements and related best practices.
Vendor/Partner Management:
- Support the evaluation, selection, and management of G2M partners,
- Drive cost savings and efficiencies
- Identify creative and innovative solutions to problems
- Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
- Ensure handling of projects to Client s standards
Solution Support:
- Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA's related to system uptime, data loads, etc.
- Responsible for all system updates including testing, validation, acceptance, and deployment activities.
- Support and/or Lead the software delivery lifecycle ( "SDLC )
- Customer Service Orientation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.