Engineer II, Service Engineering (Hybrid)

Date Posted:
2025-06-09
Country:
United States of America
Location:
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Security Clearance:
None/Not Required

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

This position, within Environmental & Airframe Control Systems (EACS), is for an Associate Service Engineering professional with technical expertise. The candidate maintains effective communication and frequent contact with key customers and field team members, performs complex diagnostic procedures, and prepares reports for the senior leadership team.

What You Will Do

• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
• Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicates technical information to technical/non-technical stakeholders including senior leadership.
• Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
• Drives improvements based on end user experience.
• Performs corrective actions for field issues, special investigations, and product testing.
• The Service Engineering function acts as the "voice of the customer" for promoting positive change to our products and processes.
• The Service Engineer is expected to help drive special investigations internally and with partners, gather field data and assist in root cause analysis, corrective action plans, and implementation.
• As a Service Engineer, the individual will effectively engage all aspects of engineering departments, suppliers, repair centers, airframe manufacturers and aircraft operators.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic products.
• Experience with aerospace products/systems, mechanical and/or electronic control system products required.
• EACS or Air management systems (AMS) product or system knowledge.
• Aftermarket experience.
• Degree in electrical, mechanical, aerospace, or systems engineering.
• Experience communicating with all levels of a technical organization (executive to technician).

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

May be eligible for relocation

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Apply now and be part of the team that's redefining aerospace, every day.

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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