LEAD SERVICENOW DEVELOPER

UW MEDICINE IT SERVICES has an outstanding job opportunity for a Lead ServiceNow Developer.

WORK SCHEDULE

100% FTE - 40 hours per week

Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-Friday

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

100% remote opportunity

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Supporting the direction and priorities of the Manager by coordinating and overseeing the operational activities and system maintenance, and ensuring standard services are meeting appropriate targets

Leading the design of the ServiceNow platform to effectively meet the needs UW Medicine

Establishing and maintaining technical oversight of ServiceNow to promote an optimal and sustainable platform for UW Medicine

Prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting to the manager the status of work assignments

Providing a point of escalation for operational and other service issues

Identifying and proposing service management improvements

Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise

Serving as the manager's delegate to represent the team to customers, project managers, technical leadership, and organizational management

REQUIREMENTS

Bachelor's degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience

ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within six months of start date)

ITIL Foundation certification; if not currently certified, this certification must be achieved within six months of start date.

5+ years' experience in software development with a demonstrated progression in responsibilities must include the following:

1+ year(s) of formal mentorship for technology professionals

5+ years' experience with ServiceNow Platform

Advanced understanding of ServiceNow platform and implementation experience with at least 2 of the following ServiceNow application suites: CSM, FSM, ITSM, ITOM, HRSD, GRC/IRM and/or SecOps

Advanced understanding of ServiceNow core application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.) as they pertain to Customer Service implementation requirements

Experience leading at least three full lifecycle ServiceNow implementations

Advanced experience with scripting in the ServiceNow platform using JSt: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)

Advanced understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall)

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at or

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.