Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Skills
systems configuration
troubleshooting
technical procedures
ServiceNow call tracking system.
AT&T
CenturyLink
infrastructure
Job Details
Job: Technical Support Specialialist
Location: Raleigh, NC ( Hybrid)
Responsible for technical knowledge and hands on support installing, testing, troubleshooting, maintaining, and upgrading telephone infrastructure cabling and equipment. Leading telephony incident and problem resolution through the Helpdesk (ServiceNow),. Provides call reporting and changing of DMV telephony configurations (move, add, change, delete) such as user skills related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed.
- Serves as the primary contact and an escalation contact for DOT telephony services.
- Basic telephony systems configuration, troubleshooting and responsible for generating reporting.
- Provide training to non-technical users in the field on telephone systems.
- Ability to research and consult on communication problems with other IT professionals.
- Ability to organize and follow simple to moderately complex and/or detailed technical procedures.
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
- Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs.
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