ServiceNow ITOM Lead Developer

Job Title: ServiceNow ITOM Lead Developer

Location: Atlanta, GA (Local candidates preferred)
Employment Type: Contract
Duration: 12 Months

Job Summary:

We are seeking an experienced and technically proficient ServiceNow ITOM Lead Developer to join our client s IT operations team. The ideal candidate will have deep expertise in ServiceNow s IT Operations Management suite, with a focus on CMDB, Discovery, and Event Management. Strong hands-on coding experience is required, and Value Stream Management (VSM) is a critical component of the role. The selected candidate will be expected to pass a technical coding assessment during the interview process.

Key Responsibilities:

• Lead the development and enhancement of ServiceNow ITOM modules, including CMDB, Discovery, and Event Management.
• Design, configure, and implement solutions aligned with business and technical requirements.
• Implement and support Value Stream Management (VSM) practices to optimize IT workflows and operational visibility.
• Work closely with ITSM, DevOps, and infrastructure teams to ensure integration and efficiency across IT platforms.
• Participate in hands-on coding, scripting, and automation to support ServiceNow workflows, integrations, and UI customizations.
• Collaborate with cross-functional teams to gather requirements, define architecture, and deliver robust ITOM solutions.
• Ensure best practices and governance standards are followed across the ServiceNow platform.
• Prepare and present technical documentation and progress updates to leadership.

Required Skills and Experience:

• 5+ years of hands-on development experience with ServiceNow, particularly in ITOM modules.
• Strong experience with CMDB (Configuration Management Database) modeling and maintenance.
• Deep expertise in Discovery and Event Management within ServiceNow.
• Solid understanding of ServiceNow architecture, including MID Servers, probes, sensors, and integration strategies.
• Experience implementing or managing Value Stream Management (VSM) in a ServiceNow environment.
• Proficiency in JavaScript, Glide scripting, and REST/SOAP integrations within ServiceNow.
• Strong communication skills with the ability to work in a collaborative team environment.
• Must be comfortable taking and passing a technical coding challenge.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist ITOM
• Experience with ITSM, CMDB normalization, and asset lifecycle management
• Familiarity with monitoring tools such as SolarWinds, Nagios, or Dynatrace
• Understanding of ITIL processes and frameworks

Work Model:

• Hybrid Role Candidate must be willing to work onsite in Atlanta, GA from Day 1.