Support Services Program Manager

JOB TITLE: Support Services Program Manager
The scope of the proposed services will include the following:
Provide day-to-day project management support.
Creation of project documentation: status reports, project schedules and plans, meeting
minutes, track risks and issues, other documentation as needed.
Activity and resource planning.
Analyze project risks & issues and identify ways to mitigate them.
Process monitoring.
Monitor project deliverables.
Conduct cost/benefit analysis.
Document specifications and requirements tracking.
Provide day-to-day support for on-going processes.
Provide on-going evaluation and improvements for processes; work in needed areas to
provide support services for agency s workload demands.
Expertise and/or relevant experience in the following areas are mandatory:
10+ years managing IT projects.
10+ years experience working with enterprise content management and enterprise capture
solutions.
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Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Familiarity with DPS policies, processes and workflows.
Experience managing projects for, or on behalf of, the State of Louisiana.
Applicant should have prior experience with large-scale electronic document management
systems and workflows.
2+ years experience administering and managing large projects.
Experience with rate setting, cost allocation and invoicing.
Experience determining and establishing line of service costs.
Experience managing task orders.
General understanding and experience with electronic document management systems and
workflows.