MS Dynamics Lead Charlotte - NC - North Carolina

Overview

On Site
$65 - $65
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)

Skills

Microsoft Dynamics 365 b

Job Details

Charlotte NC

Job Description:

>> Provide day-to-day production support for Microsoft Dynamics 365 based solutions.

>> Monitor system health and performance using observability tools and dashboards.

>> Troubleshoot and resolve incidents, service requests, and user-reported issues.

>> Collaborate with development and infrastructure teams to escalate and resolve complex problems.

>> Participate in root cause analysis and post-incident reviews.

>> Assist in patching, upgrades, and deployment activities.

>> Maintain documentation for support procedures, known issues, and resolutions.

>> Support change management and release processes in coordination with SRE and DevOps teams.

>> Participate in on-call rotation and support coverage as needed.

Requirements:

>> 1 3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).

>> Familiarity with Dynamics 365 customization, configuration, and integration.

>> Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.

>> Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.

>> Strong troubleshooting and analytical skills.

>> Excellent communication and collaboration abilities.

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