Overview
USD 87,000.00 - 151,000.00 per year
Full Time
Skills
Jersey
Collaboration
Dashboard
KPI
Trend Analysis
Issue Resolution
Regulatory Compliance
Management
IT Security
Information Security
Data Analysis
Business Intelligence
Incident Management
Microsoft Power BI
SQL
Python
Scripting
Reporting
Customer Relationship Management (CRM)
Salesforce.com
Microsoft Dynamics
HubSpot
Risk Management
Data Visualization
Analytics
Process Automation
Problem Solving
Conflict Resolution
Communication
Stakeholder Management
Writing
ADA
Customer Facing
Customer Experience
Financial Services
Leadership
Investments
Finance
Apache Flex
Banking
Online Learning
Mentorship
Training
Onboarding
Value Engineering
Law
Technical Direction
Job Details
Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$87,000 - $151,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology Solutions
Job Description:
We are seeking a 3pCRM Control Exception Management Analyst to support the governance, risk, and compliance aspects of third-party Cyber Risk Management. This role focuses on identifying, tracking, and resolving issues related to third-party vendors while leveraging reporting, analytics, automation, and scripting to improve efficiency. The ideal candidate should have experience with Reporting and Data analytics and good to have Power BI, scripting capabilities to enhance process automation to issue management and reporting capabilities.
Depth & Scope:
Control Exception Management:
Document and track Control Exceptions ensuring timely resolution.
Collaborate with internal stakeholders to identify, validate, and challenge evidence presented
Develop and maintain dashboards and reports to monitor issue trends and risk metrics.
Data Analytics & Reporting:
Utilize reporting tools to create dashboards, data visualizations, and KPI reports.
Conduct trend analysis on issue resolution times, vendor risk ratings, and compliance performance.
Generate reports for senior management, highlighting key risks, issue trends, and recommendations.
Automation & Scripting:
Use Python, Power Automate, or other scripting languages to automate reporting and issue management.
Education & Experience:
Preferred Qualifications
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$87,000 - $151,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology Solutions
Job Description:
We are seeking a 3pCRM Control Exception Management Analyst to support the governance, risk, and compliance aspects of third-party Cyber Risk Management. This role focuses on identifying, tracking, and resolving issues related to third-party vendors while leveraging reporting, analytics, automation, and scripting to improve efficiency. The ideal candidate should have experience with Reporting and Data analytics and good to have Power BI, scripting capabilities to enhance process automation to issue management and reporting capabilities.
Depth & Scope:
Control Exception Management:
Document and track Control Exceptions ensuring timely resolution.
Collaborate with internal stakeholders to identify, validate, and challenge evidence presented
Develop and maintain dashboards and reports to monitor issue trends and risk metrics.
Data Analytics & Reporting:
Utilize reporting tools to create dashboards, data visualizations, and KPI reports.
Conduct trend analysis on issue resolution times, vendor risk ratings, and compliance performance.
Generate reports for senior management, highlighting key risks, issue trends, and recommendations.
Automation & Scripting:
Use Python, Power Automate, or other scripting languages to automate reporting and issue management.
Education & Experience:
- Bachelor's degree preferred
- Information security certification / accreditation an asset
- 7+ years of relevant experience
- Expert knowledge of IT security and risk disciplines and practices
Preferred Qualifications
- Bachelor's degree in information security, Data Analytics, Business Intelligence, or a related field.
- 2+ years of experience in issue management, vendor risk management, or CRM governance.
- Proficiency in Power BI, SQL, Python, or other scripting tools for automation and reporting.
- Understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and third-party risk management.
- Experience with data visualization, analytics, and process automation.
- Excellent problem-solving, communication, and stakeholder management skills.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.