End User Services Architect

Role - End User Services Architect

Location- Dallas, TX

Client -- HCL TECH

Key Must-have skills priority-wise:

• Deep expertise in Active Directory and Entra.
• Deep expertise in SharePoint.
• Hands-on experience with Microsoft Exchange (Email Services).
• Strong hands-on experience with Citrix VDI.
• Extensive experience in endpoint management and desktop/laptop engineering/Imaging.
• Proficiency in Microsoft Teams.

Role Overview

• As an Enterprise Architect, you will be responsible for Enterprise Architecture Design solutions and
• technical strategies for Implementation and roadmaps for meeting Customer's IT and Business
• Vision. This role requires deep expertise in Microsoft 365 services and Intune, Citrix, Azure, and Active
• Directory, Microsoft Teams, Cisco Call Manager, Audio Video Conference room Devices(Neat &
• Creston, Power Platform.

Key ResponsibilitiES

• Design and develop Enterprise Architecture solutions aligned with business objectives.
• To provide solutions for IT optimization| Business Aligned IT| Enterprise architecture and
• roadmap creation| transformation| Business/Product acquisition & mergers and APO
• Create technical strategies for implementation and roadmaps.
• To provide solution in business transformation by participating in RFP/RFI; Due Diligence;
• Pre Sales support and Oversee POC
• Ensure solutions meet customer's IT and Business Vision.
• To perform engagement level Delivery governance
• Leverage expertise in Microsoft 365, Azure, Citrix, and other specified technologies to drive
• IT optimization and business alignment.
• Technical Skills Required
• Deep expertise in Active Directory and Entra.
• Deep expertise in Sharepoint.
• Hands-on experience on Microsoft Exchange (Email Services).
• Strong hands-on experience on Citrix VDI.
• Extensive experience on endpoint management and desktop/laptop
• engineering/Imaging.
• Proficiency in Microsoft Teams.
• Ability to align IT solutions with business goals.
• Effectively assist with the relationships across Service Delivery operations teams for the
• duration of the engagement. Central point of contact for customers business/development
• groups or vendors requiring assistance in resolving problems in the environment.
• Delivers ITIL (Information Technology Infrastructure Library) compliance process
• conformance for incident, problem and change management.
• Monitors problem, change and incident queues, enforcing compliance with capability, root
• cause analysis and change quality targets.
• Directs Service Delivery resources in the resolution/prevention of problems where
• necessary. Exposure / Experience in Project management Activities, Presenting and
• designing technical solutions.
• Provide consulting and/or SME scoping assistance to Solutions as needed.
• Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery
• Provides mainframe consulting services to clients including identifying needs, designing,
• influencing, and implementing proposals.
• Thorough understanding of SOWs, SLAs, and Performance management Metrics Analyzing,
• documenting, and reporting client requirements Providing technical guidance for the one or
• more customers.

GENERAL SKILLS AND COMPETENCIES:

• Proactive self-starter who can manage time and efforts independently Equally effective in one-to-
• one and group settings Ability to deliver formal presentations at different levels within an
• organization.
• Strong ability to listen to business needs, identify desired outcomes and craft comprehensive
• solutions while building credibility in relationships Oral Communication - Speaks clearly and
• persuasively in positive or negative situations; listens and gets clarification; Able to respond well to
• questions in an unstructured format; Able to present to small or large audiences.

(1.) To resolve escalations (or) incidents (or) non-conformances in adherence to quality, process,
and SLA norms (2.) To perform value addition activities such as training and mentoring juniors and
providing new initiatives for process and service improvements (3.) To update oneself with the
latest knowledge and skills pertaining to respective domain (4.) To complete deliverables of
assigned tasks or responsibilities in the agreed timelines (5.) To facilitate projects in process
piloting or process tailoring through systematic definition or upgradation or maintenance of
processes and regular quality audit checks (6.) To identify gaps in existing processes and ensure
strict compliance to agreed process norms.
Experience Required
15+ years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting,
Azure Active Directory, Conditional Access, and Identity Protection, Microsoft SharePoint, Citrix,
Knowledge of Microsoft 365 security and compliance center, Microsoft EntraID, Familiarity with
Windows Autopilot and Endpoint Analytics.
Certifications Preferred

• ITIL MASTER Certification
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Azure Solutions Architect Exper
• Microsoft Certified: Enterprise Administrator Expert
• Citrix Certified Associate Virtualization (CCA-V)
• Microsoft Certified: Power Platform App Maker Associate