Overview
Skills
Job Details
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Hands-on experience with enterprise platform management and system administration, including configuration of environments (e.g., Windows Server, Linux, Active Directory, Azure AD, Microsoft 365, ServiceNow, JIRA/Confluence etc.).
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Ability to perform technical configuration and support tasks, such as user provisioning, permission management, workflow customization, and integration with APIs (REST/SOAP, Postman, Swagger).
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Familiarity with monitoring and troubleshooting tools (e.g., Splunk, ELK Stack, Dynatrace, AppDynamics, SQL Profiler) to analyze system performance, logs, and errors.
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Proven background in providing technical support for platform users, including incident triage, root cause analysis, and resolution tracking using ITSM tools (e.g., ServiceNow, Remedy, Zendesk).
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Experience bridging business and technology by documenting configuration requirements, managing system settings, and validating changes through test cases and UAT.