Salesforce Product Owner

As Technical Product Owner for Salesforce IT team, working hand in hand with stakeholders and partners throughout the entire Cloud development lifecycle is key, with a focus on requirements and gathering and storying writing. Along with management of the intake process. The main activities of the role are:

To define the Product or BAU Backlog and Roadmap for the nominated product(s).

Set a clear vision and Release Plan for the product(s)

Constant prioritization of the Backlog based on customer feedback, market changes and business priority

Define appropriate product Release Date and Content

Actively manage internal and external partners

Accept or reject the product teams work results at each Sprint Review meeting

Provide regular reporting including product scope, schedule and planning

Works closely with business stakeholders and SMEs to perform analysis including gap analysis on internal systems and processes as well as integrations

Collaborates with business teams to write user stories and acceptance criteria for new application features and facilitates backlog prioritization sessions.

Assists with test plan creation and performs testing, as needed.

Key accountabilities and tasks are:

Product Vision and Backlog Management

Working with the product team to provide clear vision, direction and priority of the Product Backlog

Manage / Provide the Sprint Schedule

Coordinate with project managers and application development managers on projects with overlapping impact and scope and identifies risks and mitigation strategies

Research system issues and works with the technical team to resolve the problem, document the troubleshooting steps, and train support team for future incident handling

Act as a liaison between departmental end users and end customers, developers, and consultants to facilitate the analysis, design, configuration, testing and maintenance of systems.

Customer Satisfaction:

Provide the team with clear information on whom the current and potential customers are, as well as the how, why, when, and with whom they use the product

Establish open lines of communication with customers in order to bridge the relationship between IT and customers.

Ensure team is developing products that meet or exceed end user expectations

Be on call for urgent issues reported by the business and be the liaison between Business and IT

Product Roadmap:

Develop the product roadmap to deliver the agreed product(s) in line with business strategy and product management

Communicate the roadmap and technology vision with the Team(s)

Provide weekly status updates to management on each product across the platforms

Facilitate knowledge transfer within the team alongside encouraging and mentoring a culture of knowledge exchange

What You Need:

Bachelor s degree in various fields of study are applicable. Computer Science, Engineering, marketing, project management or equivalent experience

5+ experience in a product owner or equivalent role

Domain knowledge of Sales and Service processes

Exposure to Salesforce services/products

Ability to set and balance priorities efficiently.

Ability to advocate for partners and ensure efficiencies of implementation across departments

Some knowledge of software development lifecycles (SDLC) and activities.

A clear ability to manage a range of different personality types in a facilitative and mature manner

Positive relationship building skills including the ability to relate constructively to all levels of the organization.

Strong technology background with experience interacting with end users

Experience in design, testing and deployment of systems

Excellent analytical and problem-solving skills

Ability to set priorities and function in a highly dynamic environment

Nice to have:

Salesforce Sales cloud or Administrator certification.