Urgent Opening - MS 365 and SharePoint Administration - Melbourne, FL

Role: MS 365 Collaboration Services and SharePoint Administration
Location: - Day 1 ONSITE - Melbourne, FL
JD Microsoft 365 Collaboration Services and SharePoint
Responsibilities:
Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
Provide support on Microsoft 365, including
Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
SharePoint Online & OneDrive including permission and access including guess access etc
Microsoft Teams related troubleshooting and support for end users
Hands on knowledge on SharePoint Server Patching, deployments, etc.
Co-ordinate with other teams appropriately to ensure speedy resolution of issues

• Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities.
• Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive

Update the knowledge base and documentation of issues and solutions
Manage and Support Office 365 Mailboxes, Groups etc
Team and collaboration skills
Vendor Management and coordination

Technical Skills:
Should have min of 3-4 years experience working with a large client using Microsoft 365
Good analyzing and troubleshooting skills
Sound understanding on Identity management, and application integration is required.
Work experience in a Hybrid setup would be an added advantage

Process Skills:
Must be open for 24x7 operations
Incident Management + Change Management (Planning & Execution)
Handling On - call Escalations
Monitoring and maintaining SLA requirements for the tickets queue and management
Process adherence & Security compliance
KB preparation and review, Knowledge sharing & documentation
Root cause analysis / Problem Management
Should have good written and communication skills