Technical Customer Support Associate Analyst

Overview

On Site
USD20 - USD25
Contract - W2

Skills

Technical Customer Support Associate Analyst

Job Details

job summary:

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Customer Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!




location: Bloomfield, Connecticut

job type: Contract

salary: $20 - 25 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:


  • This position will represent the Global Experience and Identify organization under Technology Experience Services (TXS).
  • TXS is made up of Specialized Technology Services (STS), Technology Solutions & Support, Executive Support Services, Colleague Technology Experience, Technology Enablement Leader and Customer Support Center.
  • The Technology Solution Zone Store Technical Customer Support Analyst is the colleague experience coordinator, dedicated to ensuring consistent and exceptional experience for colleagues in the Brick & Mortar stores.
  • This role involves partnering with the Colleague Experience Owner in guiding Zone Leads to ensure consistent experience at all locations.
  • They will be actively engaged in all new technology rollouts, processes, procedures, and ensuring the entire program team is well-trained while addressing any questions or concerns from Zone Leads.
  • This candidate should be detail oriented, passionate about delivering exceptional colleague experience, and interested in creating new services and expanding their expertise across the colleague support world.


qualifications:


  • Assist in providing exceptional colleague support for all technology products, services, and support.
  • Collaborate with Colleague Experience Owner to ensure optimal colleague service and assist in training staff on processes, expectations, and colleague satisfaction.
  • Ensure processes and procedures are accurate, up-to-date, and well-documented.
  • Encourage Zone Leads to adhere to all processes and procedures.
  • Identify any issues in processes or procedures and raise them to leadership with suggestions for improvement.
  • Gather questions from technicians and colleagues and determine options for improvement opportunities.
  • Support the Colleague Experience Owner in creating forecasts for technology peripherals needed each month, based on usage and past delivery.
  • Assist Site Leads in stocking and ordering in Ariba monthly.
  • Review Zone survey and HappyOrNot data results, analyze scores, and open feedback comments to improve colleague service experience and team training.
  • Review potential enhancements or issues with Zone tools (Apex environment, admin portal, registration tool, and website)
  • Assist in the design and coordination of all Zone marketing materials (infographics, handouts, introductions) for the workforce.
  • Ensure communications and monthly surveys are delivered on schedule and raise any issues to leadership if off track.


skills: Associate degree in technology or an equivalent combination of 1+ years of Technology/Customer Service work experience.






Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.