IT Systems Analyst Specialist

Our client is looking for a IT Systems Analyst Specialist on a 9-month contract in Memphis, TN.

Join over 20,000 employees at this global company specializing in technology-enabled claims and risk management solutions. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liability, property, disability, and absence management.
You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 9 Months

Required Skills & Experience

• Bachelor's degree in computer science, Information Technology, or related field.
• 4 years of related experience or equivalent combination of experience and education required.
• Strong understanding of digital communication technologies.
• Proficiency in analyzing complex technical problems, designing solutions, and translating technical concepts to non-technical stakeholders.
• Awareness in programming languages, including chatbot frameworks and NLP libraries.
• Experience with data analysis and visualization tools for extracting insights from communication data.
• Effective communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders.
• Skilled in Microsoft Excel, PowerPoint, Visio and DevOps tools.

Desired Skills & Experience

• Proven experience as a Systems Analyst or similar role, with a focus on digital communication systems.
• Familiarity in programming languages such as Python, Java, or JavaScript.
• Understanding of RESTful APIs and other integration methods to connect different systems and platforms for seamless data exchange.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Basic understanding of cybersecurity principles and best practices to ensure the security and privacy of communication systems and data.
• Basic understanding of machine learning concepts and libraries.

What You Will Be Doing

• Collaborate with stakeholders, including business leaders, IT teams, and end-users, to understand their digital communication needs and objectives.
• Translate business requirements into technical specifications and solutions, ensuring alignment with the organization's strategic goals.
• Design innovative and scalable digital communication solutions that integrate seamlessly with existing technology infrastructure.
• Create technical documentation, including system diagrams, flowcharts, and user stories, to guide development and implementation teams.
• Collaborate with developers to oversee the development and deployment of digital communication solutions.
• Ensure technical solutions align with design, security, and performance requirements.
• Develop custom features and functionalities as needed to meet specific communication goals.
• Analyze user engagement, conversion rates, and other relevant metrics to identify trends, patterns, and areas for optimization.
• Conduct thorough testing, troubleshoot issues, and work collaboratively with development teams to resolve defects.
• Stay up to date with emerging technologies, trends, and best practices in the digital communication space.
• Foster strong relationships with key stakeholders, ensuring clear communication and understanding of technical concepts.