Senior Business Analyst

Job Title: Senior Business Analyst
Location: Towson, Maryland

MUST HAVE 5 YEARS OF EXPERIENCE WITH ACCELA

ALTA IT Services is seeking a qualified Senior Business Analyst to assess, develop, enhance, and implement technology solutions in County agencies. This person's primary focus will be analysis and implementation of the County's Land Management Systems and processes.

This requires a hybrid of working in the office and remote.

Duties and Responsibilities:

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium-to-large-risk projects.
• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for County agencies.
• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps, and integrations to other systems.
• Conducts in-depth analysis of County systems, operations, and procedures. Works with County users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements.
• Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis.
• Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides metrics around reporting, system performance, and process control.
• Participates in user training or often conducts the training when needed.

Minimum Qualifications/Skill Sets:

• Graduation from an accredited college or university with a bachelor's degree in Business, Computer Science or a related field and five years' experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in land use management implementations and post-production environment as a primary technical resource.
• Minimum of 5 years' experience with Accela.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity.
• Ability to work in a team environment; establishing and maintaining strong professional relationships.
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium

Preferred Qualifications/Skill Sets:

• Experience working for a government entity.
• 7+ years' experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land).
• Proficient in extracting data from Cityworks via SQL and building custom reports.
• Strong understanding of GIS principles and spatial data concepts.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)