Overview
Skills
Job Details
Required Qualifications and Experience
- Minimum 3 years of experience in network administration or support roles.
- Strong knowledge of Microsoft server environments, Microsoft 365, and virtualization platforms (e.g., VMware, Hyper-V).
- Hands-on experience with Cisco and Meraki network equipment and VoIP systems.
Preferred Qualifications and/or Experience
- Minimum of three (3 )years of experience in the following:
- Documenting and supporting compliance-driven IT environments.
- Administering and managing Windows Server environments (2012 or later) within an Active Directory domain. Maintain Microsoft 365 services including user account provisioning, mailbox management, Teams, and SharePoint.
- Configuring and supporting core TCP/IP services such as LDAP, DHCP, DNS, SMTP.
- Work within virtualized environments (e.g., VMware, Hyper-V) to support system uptime and scalability.
- Administering Cisco networking equipment including routers, switches, firewalls, and VPN infrastructure.
- Supporting internal LAN/WAN infrastructure, wireless access points, and all telecommunications systems.
- Administering and troubleshooting Meraki wireless infrastructure.
- Monitoring and analyzing network performance using tools such as PRTG, MRGT, and ManageEngine.
- Performing software and hardware updates, upgrades, and proactive troubleshooting to minimize downtime.
- Providing documentation and reporting as required for audits, compliance, and internal use.
Knowledge, Skills, and Abilities
- Proficiency in network monitoring tools and troubleshooting methodologies.
- Familiarity with network operating systems, performance monitoring, and security practices.
- Ability to analyze support statistics, prepare reports, and recommend appropriate solutions.
- Knowledge of imaging/document management systems and telecommunication technologies.
- Ability to work collaboratively and independently, with strong problem-solving and communication skills.
Environmental/Physical Conditions
- Weekly progress reports of work completed and current priorities.
- Timely response and resolution of incidents and requests
- Maintenance of up-to-date system and network documentation
- Status updates on identified risks, challenges, and upcoming maintenance activities
- Criminal history check required of successful candidate
- Must complete the required IT Security training; certificate of completion must be provided to TSLAC
- May include occasional after-hours support for scheduled maintenance or urgent incidents
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
3 | Required | Network Administration or Support Roles |
3 | Required | Strong knowledge of Microsoft server environments, Microsoft 365, and virtualization platforms (eg., VMware, Hyper-V). |
3 | Required | Hands-on experience with Cisco and Meraki network equipment and VoIP systems |
3 | Preferred | Documenting and supporting compliance-driven IT environments |
3 | Preferred | Administering and managing Windows Server environments (2012 or later) within an Active Directory domain |
3 | Preferred | Managing access control lists, Group Policy Objects (GPOs), file and print services, and automation systems. Support imaging/document management systems. Provide operational support for VoIP-based phone systems |
3 | Preferred | Configuring and supporting core TCP/IP services such as LDAP, DHCP, DNS, SMTP |
3 | Preferred | Working within virtualized environments (e.g., VMware, Hyper-V) to support system uptime and scalability |
3 | Preferred | Administering Cisco networking equipment including routers, switches, firewalls, and VPN infrastructure |
3 | Preferred | Supporting internal LAN/WAN infrastructure, wireless access points, and all telecommunications systems |
3 | Preferred | Administering and troubleshooting Meraki wireless infrastructure. Monitor and analyze network performance using tools such as PRTG, MRGT, and ManageEngine |
3 | Preferred | Performing software and hardware updates, upgrades, and proactive troubleshooting to minimize downtime |
3 | Preferred | Providing documentation and reporting as required for audits, compliance, and internal use |
3 | Preferred | Maintaining Microsoft 365 services including user account provisioning, mailbox management, Teams, and SharePoint |