SAP Consultant Support / Application Management Services (AMS)

  • Houston, TX
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

SAP
SAP ABAP
SAP BASIS
SAP Cloud
SLA
Software Management
Change Management
ITIL
Impact Analysis
BTP
HCM
Support

Job Details

Project Details

Role : SAP Consultant Support / AMS

Location : Houston TX - Onsite

Duration : 12 Months

Description
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

We are seeking an experienced SAP Consultant with strong expertise in Application Management Services (AMS) and production support in SAP BTP. The candidate will be responsible for ensuring system stability, managing incidents, handling service requests, performing enhancements, and coordinating with business users and technical teams to resolve issues efficiently.

Key Responsibilities:

Category

Responsibilities

Incident & Problem Management

- Handle day-to-day SAP incidents, service requests, and problem tickets.
- Analyze recurring issues and propose permanent fixes.
- Maintain SLA compliance for ticket resolution.

Change & Enhancement Management

- Gather business requirements and deliver minor enhancements and change requests.
- Conduct functional/technical impact analysis and regression testing.
- Prepare functional specifications and coordinate with ABAP or integration teams.

User & Business Support

- Provide L2/L3 support to end users across business functions.
- Conduct user training, knowledge-sharing, and documentation updates.
- Engage in monthly business connect sessions to identify improvement opportunities.

System Monitoring & Optimization

- Perform system health checks, job monitoring, and data consistency checks.
- Suggest technical and process improvements to enhance system efficiency.

Governance & Reporting

- Track metrics like SLA adherence, ticket trends, and user satisfaction.
- Participate in weekly/monthly governance meetings and provide status reports.

Required Skills and Experience:

  • 8+ years of SAP experience with at least 5 years in Support/AMS roles.
  • Expertise in one or more SAP modules: HCM, or Basis/Technical.
  • Expertise on SAP BTP infrastructure and Hyperscalers.
  • Strong knowledge of incident/change management processes (ITIL framework).
  • Experience in integration pointsbetween SAP modules and external systems.
  • Proficiency in preparing functional/technical specificationsand performing UAT.
  • Experience with ServiceNow
  • Strong analytical, communication, and client-handling skills.
  • Ability to work in 24x7 support modelor rotational shifts if required.

Nice to Have:

  • Experience in SAP Cloud or BTPintegration scenarios.
  • Certification in relevant SAP module(s) or ITIL.
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